Canadian Tire’s Customer Service

Canadian Tire brands itself as a store that the everyday Canadian can go to for their multiple essentials. It prides itself on being a store specifically for the average Canadian citizen. They also promote, like every other store, positive customer service. It seems though that many customers who have been loyal shoppers and consumers of Canadian Tire’s products have been receiving unacceptable treatment and service at the stores. Many complain that those they speak to are disrespectful and disregard the specific needs that are being asked of them. If a customer is unhappy then a store should try its best to make the customer happy. The saying “The customer is always right.” is what should be promoted by every store that is trying to successfully sell their products. If the customers are not happy then the company will not get repeat business from the consumer due to the competition there is in almost every market. The consumer will simply take their business elsewhere where they feel they receive better service. My personal experience with customer service at Canadian Tire was also not satisfactory. I asked where a particular item was in the store and was not even spoken to. The employee simply pointed to the direction the item was. I believe Canadian Tire should think about ways to improve their customer service to give better assistance to customers.

1. Do you think Canadian Tire should consider improving its customer service?
2. Have you ever had an issue with customer service at Canadian Tire?